Friday, December 28, 2018
Positive Attitude of Local Employees Turns My Day Around
Do you realize the impact
your daily attitude can have on people? Especially in business, a “hi, how is
your day” attitude with a smile can go a long way.
Thursday, Aug. 23 was a day
like that for me. I have many things in my life to be happy about, but there are also stresses. Sometimes stress
can get the better of you and drag your attitude down. So I’ll admit, despite
beautiful weather and an early morning walk with my dog Otis in the crisp cool air,
my attitude was not the best when I started out.
But, four people in Republic
with great customer focused attitudes helped to brighten my gray day.
I had an issue with my car
the night before. Since I thought it was my
battery, I went to O’Reilly Automotive in Republic. Johnny offered to
come out and test my car batter – despite the rain that had just begun. He
offered an evaluation and some good advice. I love buying local, but I like it even more when the person making
the sale says, “this may not be the best idea.”
So, I took his advice, and headed down the road to Republic
Ford where Joe met me in the service area. I do not know how he does it, but
Joe remembers names, and he always seems
to be in a good mood. He worked my car in, and
Ford discovered the problem and made the correct fix to get me running again. I
nearly felt like they had uncharged me because of Joe’s friendliness at the
front end of that visit.
Then off to Lowes I went to make a semi-emergency purchase.
I seldom go to Lowes without my dog Otis. When he is with me we always head to Elaine’s checkout register
(where she keeps a few dog treats). On this day my dog was not with me and Elaine remembered that but still treated me
like the most important customer in the building. See, I always thought it was
just my dog!
By this time I was hungry and
the noon food rush was on. I skipped the drive-thru
and walked inside Wendy’s for carry out. Why did I go in? Because of Anderson. He works the counter during the noon hour
a lot. He may be the friendliest fast-food employee I have ever met. There is
no way you can have a bad day with Anderson greeting you and putting your order
together.
I doubt these four people get
thanked very often for their work. People are quick to judge and slow to say
thank you. But if you want to make your community a better place to live,
follow their example. Be positive and kind to people, offer assistance when
possible, and treat people they way you
want to be treated.
And thank you to Johnny, Joe,
Elaine and Anderson for helping make
Republic a great place to live and a great place to do business.
